Comments on: Oh, FedEx How I Hate You! Let Me Count the Ways!

By: Terri

Terri — Wed, 07 Dec 2011 01:01:05 +0000

I sent a box of personal things to be used on a six week trip. I didn’t want to take these things on the plane with me. The box never arrived. I was told it was delivered. After some research it was discovered the package was delivered to the wrong address and signed for by someone other than the person on the shipping bill. I guess the driver can’t read. Attempts to get the package back were unsuccessful. The box ended up at a broken down trailer and no one would open the door even when the police tried to make contact. I had to file a claim. I received only $100. The value of the contents of the box (hiking gear, boots, winter coat, 4 boxes of nicorette gum) was more than $1100. I did not declare a higher value at the time of shipping because the items were not breakable. I only get $100 and the guy who kept my package gets to keep everything! I think airlines pay out more for lost luggage. The police told me Fedex makes deliveries to incorrect addresses often. I wake up in the middle of the night thinking about the creep that kept my underwear!

By: Ryan

Ryan — Tue, 22 Nov 2011 21:40:12 +0000

TOTALLY agreed. UPS buzzes me, I say “ok, come on up,” I buzz them in, and they will deliver up two flights of stairs with heavy packages. Fedex buzzes me, I say “ok, come on up”, and they leave the package at the front door. The only time they do come up the stairs is if they need a signature. They come in the evening. I work from home and UPS comes in the morning. Fedex tries twice and then sends you to their hub to pick up. UPS tries 3x. Fedex doesn’t t honor signature-related slips allowing delivery without signature. UPS does. GOOD GRIEF!!!

By: corey

corey — Tue, 08 Nov 2011 02:46:29 +0000

so i do understand that you had a bad experience but i work as a rep for fedex and let me tell you all these things that could have been avoided are all told to the shippers who are a) to busy to explain how we work and B) don’t inform you of when we are going to deliver…. we advised our clients well before we even start the shipment of when it will be delivered and at what time… it is them as the shipper to then relay that info to you.. how do we know originally that we are shipping to an apartment or to a store we have over a million packages a day and we cannot do all the small details we give that info clear and well before it goes off in hopes that the shipper has made the right choice and given you the right info…. we are the middle man we take the package and deliver it to you the way the shipper wants us to deliver it thanks… :)

By: Shawn Honnick

Shawn Honnick — Fri, 28 Oct 2011 16:48:27 +0000

The special support department I mentioned is called the customer advocate team. They are quite helpful if you persist and insist on your needs. After my customer advocate rep tried to suggest I pick up the package at their location (which I could do but really don’t want to and shouldn’t have to do) and again reminded me that FedEx would no longer be liable for the delivery (a little scary, yes), I got what I wanted.

I’m sitting here now with my delivery on my desk and happy FedEx was able to accommodate me once again. The last time, a supervisor called to follow up. I hope they do this again this time because I want to find out what it would take to make my authorization permanent. Going through the motions of explaining my situation to two reps each time is not a huge hassle, but I start to feel less than friendly talking to the first rep who is more than insistent about the policy. If I could just have my location authorize for no signature required by default, I’d really be happy with FedEx. For now, it’s still a mildly hassle laden process to receive a delivery and that’s just not cool.

By: Sophie

Sophie — Wed, 26 Oct 2011 08:42:27 +0000

I continue to be amazed at how many comments there are here from unhappy FedEx customers! As they’re one of the largest delivery companies, I realise there will be errors and miscommunications – that’s statistically unavoidable when there are so many customers – but I’m genuinely stunned to realise just how many people have had problems. I’ve started using a smaller delivery service whose drivers are happy to deliver to my “home office” on the porch or leave packages with my neighbour.

By: Shawn Honnick

Shawn Honnick — Tue, 25 Oct 2011 19:50:39 +0000

I recently had a FedEx package arriving with supplies for an overnight trip that required me to depart at 3AM that night (after the time tracking indicated for arrival of the package). Since I live in a small, six unit apartment building, the very finite “wisdom” of FedEx’s policies and procedures told my business partner that I would need to be present for the delivery, so they warned me to call FedEx and authorize a signature release for the delivery.

The only thing is, I live in an apartment, right? I mean, it looks like a big house. The front door of each unit is inside the front door of the building which is unlocked, but always closed, so the unit doors aren’t ever visible from the street. It’s in the middle of a very quiet residential section that has both single family homes and buildings like mine peppered around on some of the streets. But, it’s an apartment. FedEx wouldn’t budge on their rule, but I kept pushing.

Explaining my situation, that the only day I would be able to receive the package was that day because I was driving a thousand miles with the package before dawn the next day, I finally got transferred to some kind of special support person. They set it up so that the supervisor would be notified of my needs and make the driver aware… but get this – it’s still at the discretion of the driver whether or not they will leave a package, even with this level of contact and instruction!

Luckily for me, the driver left it. It was a crap-shoot though. The driver could’ve left a door tag and rolled and I would’ve been completely screwed on a three day business trip with customers waiting for me to bring them (and install) what was in that box.

I’m here now because I’m about to call FedEx yet again with a similar situation. This time, it’s not as critical. I can certainly go pick up the package at their warehouse or whatever, but you know what? I don’t want to have to do that and I shouldn’t have to do it either! If I instruct the carrier to leave the package, it should be left – end of story.

Of course, I’ll probably end up at their warehouse picking it up on my way home, but maybe I can get transferred to that special support line again… and maybe I’ll get a delivery driver that understands the world those of us who don’t work for FedEx live in. Maybe.

By: Matt

Matt — Tue, 25 Oct 2011 15:32:58 +0000

I HATE FedEx too. They are easily the slowest most inefficient delivery system these days. I would rather have the pony express deliver my packages than FedEx.

If I were you I would go as far up the chain as necessary to get my shipping charges refunded.

By: Sophie

Sophie — Wed, 24 Aug 2011 22:47:45 +0000

Wow, what a waste of your day – that’s a great example of how not to treat customers!

By: Annoyed

Annoyed — Wed, 24 Aug 2011 21:19:51 +0000

My story isn’t as bad as all the others but ill share it anyway, so i ordered my phone offline on Verizon Wireless and i was so excited to receive the NEXT day ( overnight shipping ) that morning i woke up around 10am. I watched some tv went out to the library for a little came back home and it was around 12am. I went to the Verizon wireless website to check on my order and it said that it was being shipped to my house around 4:30 so i sat in my house staring at the window waiting for the FedEx truck to come and about 3 hours later ( around 3:00 ) i was so excited i had wait all day for this!! Another hour passed and i was dying to receive it!! I waited until it was around 5:00 when i got a phone call from a friend we talked a little and then i went back to the window realizing it was 5:30 i went back onto the Verizon wireless website where it said that they had lost track of my order. So i went to the FedEx website where i typed in my tracking number and it popped up i read the screen and it said this: “Your order is being shipped tomorrow at 3:00 in the afternoon” i was so angry i had waited the whole day to get that stupid phone in the mail and i got nothing!! I hope it comes tomorrow :(

By: Jack

Jack — Fri, 12 Aug 2011 05:18:43 +0000

the stories you guys are telling sound like nightmares of using fedex ground. I have herd so many people say these things. well
—-Chris if you see the fed ex man crusing down the road watch out those newspapers hurt at 70 mph—If you hate the way they handle your packages you should try to work for them…It is bad