Oh, FedEx How I Hate You! Let Me Count the Ways!
I’m going to take this moment to rant profusely about my hate of FedEx. Let me start my apologizing to any of you who may work there… I still hate your company! But let me tell you why.
I hate you because…
You never deliver when you say you will!
So I’ve recently been ordering a few things I need around the apartment online. Most recently, there were two items that I wanted and found much better deals by purchasing them online, so that’s what I did. In fact, the deals were so good that I splurged a little on shipping and spent the extra $50 to have these two items rushed so that I could get them in two days.
To fully appreciate my irritation here, let me back up and tell you what I bought. I bought my Blu-ray DVD player that I’ve been eying for awhile now, and I bought a new media tower that holds almost 1000 DVDs. For a DVD freak like me, this is the Holy Grail! I’m way excited and totally ok with spending the $50 to get them in two days.
Two days go by. No packages. I go online and track my purchases and apparently there was a delay in the warehouse, so FedEx would be shipping them the following day. Fine. It sucks, but whatever, I’ll deal with it. On the third they come and I’m not home, so they leave me a door tag. No big deal, right? I’ve had door tags before. Just sign and leave a note telling them to take it to the apartment complexes office if I’m not home. Wrong.
I hate you because…
You won’t let me sign the door tag for my packages!
For whatever reason, the tag said that I must specifically be there to sign for the package. That simply won’t do, see, like the rest of the working class I have a day job that prevents me from being home all day to collect packages. So, I call FedEx to explain to them that I can’t be at home to sign, and ask for my options. The guy tells me that he’ll notate my “account” so the driver knows to leave a tag I can sign. Neither company has requested an in-person signature. Fabulous! This makes me happy and I move about my day.
So, the next day I get home (mind you, we’re on day four and I paid extra for two-day shipping), there’s the tag left amicably blank for my signature. I sign it, and the next day leave it on the door (day five). I go about my busy day with thoughts of beautifully played movies dancing in my head. But when I get home, there’s a nasty surprise awaiting me.
I hate you because…
This driver you keep sending to my apartment is imbalanced!
On my door is another door tag that says I must sign in person. WTF? Didn’t we already cover this? Wasn’t my “account” supposed to be notated? No matter. I assume this is some sort of mistake that’s easily corrected. I call FedEx yet again and explain the situation. The customer service person explains he doesn’t know why the driver won’t take the signed door tag, but he’ll request another stop-by for my packages. Ok, fine.
I hate you because…
Apparently your customer service reps don’t listen.
So here we are on day six. I still have no packages, and I get a phone call from the ground shipping manager to let me know the driver is not comfortable just leaving my package outside my front door since I live in an apartment complex and everything is so open. Since he was not comfortable making the drop, I will now have to make alternate arrangements, which basically means I must drive over to the hub and pick it up. She was nice enough to leave me the address and the hours of operation; however, she didn’t leave me a direct number to call back with my many questions.
So, I call the main FedEx line…again. I get a representative who then informs me that the previous rep I spoke notated my account that I requested the driver to leave the package outside my door. No, I didn’t. I said that I wanted the driver to take the signed tag and take my package to the front office. Well, then I’m told that the driver attempted to take the package to the front office, but they refused it because the driver needed them to sign for it. Well, that’s reasonable, it’s not theirs, so they’re not going to sign for it. Take my SIGNED door tag and drop it off at the office. I’m getting irritated at this point in the conversation and ask if he could transfer me to the ground manger who had left me the message. So, the rep puts me on hold.
I hate you because…
The ground shipping assistant manager is rude, unhelpful, and a complete %#&@!
Feel free to pick a four-letter word to stick in the above sentence.
Finally the rep comes back on the line and tells me the manager isn’t available, but the assistant manager would be happy to assist me. So, I explain the situation to him and ask him to tell me why the driver would not accept the signed door tag. He proceeds to tell me that it is the driver’s discretion whether or not they will leave a package outside a door. I explain I’m happy he didn’t leave it outside the door as that was not my request, and that my question was why the driver wouldn’t take the signed door tag. The assistant manager goes on for a few minutes about what they COULDN’T do to help me. I was not interested in what couldn’t be done. I wanted to know what we could do. But this guy clearly wasn’t interested in helping me, and I could feel my anger reaching boiling point, so I said never mind, what can I do to prevent this in future?
And I quote…”Well, for one you could be there when the package arrives. But, beyond that, I don’t know. You’ll have to ask the appropriate people at the hub when you get there to pick up your package.”
I hate you because…
The ground shipping assistant manager is a slime ball!
Sensing I was no longer going to be able to remain calm while speaking to this individual, I decide to end the call. I asked him to please notate that I would try to be over there this week; however, I may not be able to go pick it up until Monday. He simply said ok, but the way he said it made me think he wasn’t going to do anything, so I got a little smart and asked him if he was sure he would do that for me. He said yes, in an annoyed drawn-out fashion and I said thank you and hung up.
I immediately called back because I didn’t think he was going to do what I asked him to do. I get yet another representative on the phone and she has trouble finding my order. I spent a good 10 minutes with her trying to find my order, only to discover the reason for the trouble was because it was no longer on order shipment status, it was being sent back. The assistant manager had requested a return on the items.
I hit the roof! Keep in mind, these items are things that I wanted bad enough to pay an extra $50 for express shipping, and here we are on day 6 with no packages and a jackass employee who thought it would be funny to return my packages.
I hate you because…
You refuse to help me resolve the problem, or take responsibility for that matter!
I try again to get the ground shipping manager to the phone, but her line was busy. I told the representative that I refused to speak to that assistant manager again because I wouldn’t get very far with the language that would spew from my tongue. Now, she did remove the send back order, so my items are still sitting at the hub. However, they won’t send the driver out again to deliver the packages and pick up the signed door tag because they have “a strict policy on three attempts.” Apparently, they have done their due diligence and it is now my responsibility as the consumer to come pick it up. I disagree, but if I didn’t get off the phone I was going to start spewing a few choice words that would have made the situation worse. I know my limits and I had reached it with them. Besides, it wasn’t this particular reps fault.
Where I stand now…
Ok, as I’ve mentioned, we’re getting ready to go into day seven and I still do not have these packages in hand. I am going to do my very best to make it to the hub tomorrow after work because I don’t want them to be sent back, but I may not make it. In all likelihood, I’ll beg my boss to let me take a little time to run over and pick them up, or leave early. I can probably swing the sympathy vote and get a yes. So, let’s assume I get my packages tomorrow.
My question to those of you who have made it this far is, what do you think I should do?
I think FedEx should be refunding me the $50 I paid on the express shipping since I didn’t get them – through no fault of my own. But, I don’t know how that works with a shipping company. Should I just write a letter and request it? To be honest, I fear my temper on another phone call. When I go into the hub tomorrow, it will be to get my packages and leave, as quickly as possible. I’m not interested in trying to resolve anything at that point.
So, dear readers, what would you do?
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YIKES! I never use FedEx and here is the reason why. UPS gives such better service. The last time I had a similar problem, UPS was completely willing to ship the item to my office rather than my home… of course my item was a lot smaller than a CD tower. Yes, I think you should try and get the $50 refunded. I would contact both FedEx, but more importantly perhaps, the company you bought the items from. They should know that FedEx is giving their customers bad service. I know I would want to know that if it were my website you were buying from.
You hate FedEx for the same reason I hate UPS Canada. You won’t get anywhere on the phone. I’d write a letter if I were you, but then again I have a rather high natural level of indignance when it comes to bad customer service
Document every detail, keep your feelings out of it, but provide a fact based account of what happened (every phone call and delivery attempt). You might even want to request a copy of their service guide and have a look through it for some ammo on service expectations. Make sure you put in the letter what they can do to resolve this problem (i.e. refund).
The worst that can happen is they continue to ignore you.
OMG! Yes, you have to do something. My mouth dropped open when I read the assistant manager ordered your packages sent back. I’m so sorry you are having these troubles.
Maybe ask for a corporate address to write a letter to when you pick your package up today. You can’t let that slide.
Funny, this sounds like me ranting about UPS. The only shipping service I actually DO like is the US postal service. I live in a small (6 unit) apartment building with a locked front door, so packages shipped that way are typically sitting in front of my door when I get home. I now ship just about everything to my fiance’s workplace.
I must admit, I’ve had WAY more problems with UPS than FedEx. And they don’t deliver on Saturdays, grr. For some reason, they can’t get my mother’s address right, like there’s some kind of bizarre auto-correct, and a family 10 miles away gets all her packages. It’s a pain in the @ss at the best of times, but she’s got to remember to check shipping arrangements when she orders things like fruit from Harry & David – wouldn’t do to have them freeze on a stranger’s porch for a week.
My sister had a problem with paying for expedited shipping and not getting the item in time for Christmas. She got a refund from the company she ordered from. You see, you paid them for the shipping and they paid FedEx – so while you need to deal with FedEx to get your package, you contact the company for the $$. Plus, it means that you don’t have to deal with FedEx any more than necessary.
I have had this experience before (several times in fact). I had this happen with FedEx, UPS and DHL. FedEx was the worst by far. Why does a package shipping from Washington, DC to New York need to go through Memphis? And get stuck there for two days? It is beyond me…
Call the company you ordered from, explain what happened. They will issue you a refund. I have even complained so much that I was issued credit to be used on another purchase. Make sure they understand the problems this has caused for you.
Then write a letter to FedEx corporate, list all interactions, especially if you have managers name, and dates and times of the call, and most important of all the tracking number.
This is another reason I stopped paying additional for shipping.
I would also like to add that their warehouses are usually an hour away
*@$#!($*!!!!
And they don’t carry cellphones, so if my buzzer is broken, they can’t call me directly to tell me to come down.
Having been a happy employee of FedEx, I am sorry you got this kind of treatment. My $.02: If calling hasn’t gotten you anywhere, a well written letter is definately in order. Somebody does care about your satisfaction, I’m just sorry you haven’t interacted with them yet. I would try and get 3 or 4 names of customer service executives, from your region all the way back to Memphis (Corporate Home) and make sure the same letter goes to every one of them. Somebody should listen.
I can remember many occasions where we worked with a customer service agent to find and track a single package (because it had gotten lost in the system). And I am talking about 1 package in 250 thousand pounds of freight going to Los Angeles every night.
I hate using FedEx because I DO expect them to deliver on time. Silly me.
[...] Master Your Card: Oh, FedEx How I Hate You! Let Me Count The Ways! [...]
I wonder if the assistant manager had any aspirations of becoming a fully featured manager? I definitely wouldn’t want that sort of a person in a position of power in my organization.
Did he think you weren’t going to eventually figure out that he had requested a return on the package? How would you NOT figure it out?
I’m very fortunate that my boss lets me work from home when I need to be there for a delivery (or repairman, etc).
Oh wow.
I’ve had my share of experiences with our national mail carrier (TNT) but nothing to this extent.
Over here they tend to leave your package with neigbours unless it’s sign only (then they try twice and leave an address to pick it up)
Don’t let this one slide though, that’s just rude!
Wow, thanks for all the comments guys! And here I thought I was just whining, lol. I appreciate all the input and advice, though I’m sorry that this type of service is so prevalent nowadays. Just an update on what’s going on. I contacted the company I ordered the DVD player from and they happily refunded the fee. I don’t know if they’ll contact FedEx, but I hope they do. Meanwhile, I finally got a hold of the manager at FedEx and explained the situation. She was very nice and listened – without interrupting – and just let me get everything out. Smart lady. Anyway, she assured me she would handle the situation with the assistant manager and we worked out an arrangement that worked out for me. I had the packages redelivered to my work address and received them on Monday. The manager called me the morning of to assure me the product was on the truck, and then she followed up when the driver got back to the hub to make sure I had it in hand. I was very pleased with the effort, particularly after the first incident I had.
I don’t wish anything bad upon the assistant manager; however, I do think some service coaching is in order. You cannot treat customers that have options like that. I hope the manager is able to impress that upon him.
Your a idiot. Why do you think these people have you sign for your box? Because wherever you live your box is visible to others walking around. FedEx pays out millions of dollars in clamim every year for stolen boxes. And what do you want the driver to do….wait till your home? Sure, the driver can start at 8am and stay out till 10pm just to make the people happy like you who live in a apartment or condo. Apartment offices now dont sign for boxes anymore because residents now say their not getting the boxes or insist that the delivery company or the office bring it back to them when their home. Its a cruel world, people are liars and lazy, which makes it extremely hard on the delivery comapnies. Next time, just insist you pick it up from the main location. Might be a drive for some….but you will get it a lot quicker.
Wow Ritchie,
First of all it’s “an” when the next word starts with a vowel.
Second, the meat of her story is how the manager decided to return the package to sender instead of working out some time for to pick it up.
Like it or not, you are working in a service oriented branch and those kinds of antics are not part of good service.
@ Ritchie – If you don’t have something nice to say, don’t say anything at all…especially when you don’t sound very intelligent saying it. I didn’t expect that the driver wait until I got home. I expected he take the SIGNED doortag and leave it at the office. I signed for the item per their normal requisites so this shouldn’t have been an issue. Furthermore, when trying to make arrangements with this company, the assistant manager flagged my product to be sent back. That was completely out of line and unnecessary. So, your argument is moot and your name-calling unwarranted. Fed-Ex delivered bad service, plain and simple.
@ Barry – Thank you!
I hate Fedex because they were gonna return my package for no reason. The driver automatically put refused on it. I had it shipped to my work and I was working all day and the driver didn’t even attempt to deliver it. I called them and told them I didn’t refuse the package and I went to the hub to pick it up. I’ve had problems with the post office losing my stuff. I haven’t had any problems with UPS!
Ugh I hate fedex so much!! I never have a problem with UPS but I ordered some clothing that is being shipped via Fedex and my stuff is taking forever to get here!! 3 days ago my package was in a town 4 hours away from where I live… The tracking page for it hasn’t been updated for three days and I’ve yet to get my package! Why it would take more than 3 days to get a package that is 4 hours away is beyond me…
I don’t focus my ire on Fedex or UPS, but on the companies who do not ship anything through the regular mail. I got a PO Box at my local post office for the purpose of receiving flats (9″ x 12″ envelopes), but any time I need to get documents or, say, a video card, the firm sending the product uses only UPS or Fedex. Worse, both Fedex and UPS have stores all over town – but you can’t pick your package up at one of them. Fedex and UPS are really B2B services and have never been effective B2C.
FedEx sucks! I saw online my two-day shipping package was delivered yesterday (to the business I live and work at), signed by someone I didn’t know. It was nowhere to be seen, so I called the company who I ordered from and they called FedEx, then called me back to say the driver delivered it to the right address and then gave the name of the building – WRONG address, WRONG building. Are these drivers blind?!? The address is by the road twice in giant numbers; once on the mailbox and once on the township sign. This has been a continuous problem for more than five years. I seriously believe they have monkeys running their company. I hate FedEx.
FedEx left a door tag because my office is by appointment only. I have a lock box in front, and I usually sign the door tag, and the delivery company will leave the package in my box and lock it. So I get a two day delivery door FedEx tag, I sign it, and the next day no package. I track the tag, and see they claim they were here three times, and a closer look at the door tag I see it says last attempt. I am in and out of my office several times a day, every day. I have 8 surveillance cameras, I get the attempt times from the website/tracking and look at the surveillance tapes, and see no tagged the door until day three. I call FX and speak to a CSR, who says the driver is not required to tag the door. Don from FX calls me 10 minutes later, and says it is up to the manager if they will redeliver the package, or if I have to go to the hub and pick it up. (45 minute drive) He said they were supposed to tag the door, but there could have been a reason etc. My office is next to the police station, and no dogs or in my opinion no good reason to not tag the door except that the FX driver does not want to take the time to stop. I suspect has to do with I have a sign on the door by appointment only. Don said someone would call the next day. About noon, I see FX truck go by, and I check the web site and these jerk wods sent my package back to the shipper. Thanks for calling. Where can I find the legal requirement for package delivery, and where can I make a complaint other than to FX. They probably have my business tagged due to a law suit I won against them when in a different location, they backed into my building. Again, I had surveillance cameras, the driver said FX would take care of it. 6-months latter I filed a law suit, and they paid 10 times more than had they just paid up front for the damages. The last package FX left in my lock box, I signed by my name, and wrote “put in the box and lock the lock”. They put it in the box, locked the lock. Unfortunately they did not put the clasp over u before they closed the lock, so it locked nothing. I took pictures of this. Is this absolutely stupid or what.
I Hate fedex because they just plain suck. Recently I ordered something and the people sent it fedex (i always try to get it UPS).. It went out “2 day” on Friday.. It arrived at the hub here on SUNDAY at 10 pm.. but because it was 2 day, and they didn’t HAVE to deliver it until tomorrow, they just let it sit there for another day.. I was told by customer service that if it had been sent GROUND (a cheaper service) it would have gone out today bc it goes out the day it gets there.. that is just INSANE to me.. I could rant on and on about this, but I think anyone reading totally understands.. And the cus. svc. lady was very snotty about the whole thing.. kinda rubbing it in my face that they didn’t have to deliver it because they still had time.. and it is just ridiculous to me that a package sent out ground would have been delivered today, instead of giving a package sent via a more expensive service priority!
I am going through the same thing I absolutly hate fedex and will no longer be using there services. They only made two attempts the first time they couldn’t even get in the building. The second time no one even knocked they just left the door tag at my door and they marked three attempts, when in fact that was untrue. I have been sitting in my living room for the past couple of days in silence listening for my package. Fedex has terrible representatives although one I talked to was very kind. The last three were extremly rude and need to be fired. Some even lied to just get me off the phone. My thing is if I wanted to pick up the package I would have picked it up from the store. I also don’t appreciate being lied to. I paid my money so I want my service. This is not the first time this has happened. This has happened several times with fedex. Ups always gets in my building with no problem and they have great customer skills. The only reason I got my package from fedex last time was because I spoke to supervisors and managers. I also told them i would file a lawsuit against them if they didn’t bring my passport they were weeks late and had never even came. But after I said all that they were at my house in less than ten minutes. The sad thing is I was scheduled to get on my plane in less then 24 hours to the Bahamas. Whatever happened to customer service. Sorry about the bad grammar and spelling problems, I am in a rush to go leave and get my package now. This is the last time I will ever pay for their service. I understand that not everyone who works for fedex is bad I have met some pretty decent fedex workers bit the driver who comes to my neighborhood is terrible.
To all who have experienced problems with FedEx,
After reading all of thesed unfortunate scenerios, I figured mine deemed a place, or at least was worthy of some asessment. I paid $13 for two day delivery of my Macbook pro. Why? because I play World of Warcraft, and my desktop is too outdated to play. With my laptop broken, I’m missing crucial content with my team (guild). Anyway, I asked for two day shipping on wednesday, figuring if done by thursday, it may not arrive on Saturday. It takes a day to send, and a day to get picked up at Shanghai CN. While I’m tracking it (I LIVE IN FLORIDA MIND YOU), one of my “refresh page’s” brought up the next step in my delivery. After two days in transif from Shanghai, I could USUALLY expect for it to be delivered the next day. Well I feel sorry for the laborer that has to deliver my macbook pro from ANCHORAGE ALASKA for ORLANDO FLORIDA, by today. It’s most likely not coming today. I’m over it, and I will get my shipping refund, but really FedEx? Anchorage Alaska? Mind blowing, in my humble opinion.
I also hate fedex. I ordered a gift certificate from Borders for Christmas. I ordered this on Dec. 14th. Fedex assured Borders that anything shippped prior to the 16th would be received in time for Christmas Eve. I live in Ohio. On the 16th the gift certificate was in Indiana. Then it was shipped to Massachusetts. I called Borders and was told Fedex guaranteed that it would be here no later than Dec. 24th. I called Fedex and was informed it would be at my house on Dec. 28th. In the meantime it was shipped to Pennsylvania. It is now Dec. 29th and I still have not received the Christmas present that I needed for Christmas Eve. Never, ever, ever again will I order anything that is shipped Fedex. Their service is freakin terrible. An idiot would have gotten it there quicker.
Hi. I am an actual employee of FedEx. I’m a courier. I am sorry for the experience you had. That sucks. I was agreeing with everything that happened up till a certain point, and then it was getting ridiculous with the way you were being treated.
First off, you said that there was a delay in the warehouse, so FedEx would be shipping the packages the following day. When you say “warehouse”, do you mean the FedEx warehouse, or the shipper’s warehouse? If you mean the shipper’s warehouse, which I feel like you do, then that was their responsibility to get the packages out in time to make the flight that was necessary for the packages to get there in the 2 day period you first requested. They probably got the packages ready the first day and put them in a pile of stuff for their courier to pick up the next day. I see things like that happen all the time.
I also understand why the driver didn’t leave the packages in front of your door in the first place. You live in an apartment building and your packages are very expensive items. A BluRay Player and a DVD stand. Personally, I wouldn’t have left it there either. If it were an old navy bag with a pair of jeans inside, then yes, sure, why not? But not a piece of electronics.
Now, after your account had been “notated”, then the problem should have been fixed. I don’t know what went wrong there. At first I thought to myself that maybe the courier wasn’t notified of this “notation” on your account, but I realized that if there is a notation put on an account, I get notified about the packages and what to do with them before I leave the building in the morning with a piece of paper saying exactly what is to be done and that the customer had called.
It is true that it is up to the discretion of the courier driver whether the area they might leave a package in is secure or not, but you had called already and said that you wanted it put in your manager’s office. There shouldn’t have been any question of what to do with the package.
Everything that happened after that is ridiculous and should never have happened.
I have to admit that I am not the biggest fan of working at FedEx, but I think that they do business the right way. I am not the biggest fan of UPS, and that’s not because they’re the competition. I’ve shipped things with UPS before, and I always have problems. FedEx feels like it is more for the customer. We’ve had customer’s walk into our building and say they are looking for a package, and we will go “can diving” for this package (searching through many giant cans of freight). UPS will NOT do that. We try to help the customer out as much as possible. At least that’s how it works at my location.
sorry for your negative experience.
My package was sent Dec 28. It should reach me by Dec. 30. However it’s now Jan 5th, I still did not received it. The driver has my package on his truck and won’t return it to FedEx warehouse. Therefore I could not pick it up at the warehouse. This week I called and stated that I won’t be available until after 4PM this week. The driver put a door tag at 13:47PM.
I don’t care what Becca says. It’s BAD business and there is NO excuse. I have not had any problem with UPS or USPS. This is the 3rd time I have made a mistake not telling the vendor to send my package via UPS or USPS. Why didn’t learn?
Why do I hate FedEx! Here is my story… I sent FedEx package to Russia, not Moscow, actually 3 hours flight form Moscow, with baby clothes for a newborn. 22 lbs and an expensive delivery charge to the recipient – but it all worth it, right? It is FedEx! WRONG!!! In 4 days the recipient actually contact me (FedEx NEVER called or e-mailed to me about issue!) and informed me that FedEx told her to fly to Moscow and get that package through the customs!!! ARE YOU KIDDING ME? I paid for package to be delivered to her home! By the way she can’t fly – 8 mnts pregnant woman. Otherwise, they will send it back to me after 5 days at my expense!!! $600!!! Have you ever seen baby clothes at the price of gold? I spent hours with FedEx representatives on the phone, days and nights (days – dealing with FedEx Intl reps here in US, and nights- dealing with FedEx reps in Russia). They asked me to fill out another Commercial Invoice for the package – I gladly did in a short time and e-mailed it to them, only to find out that the person who was working on my case took personal time off and didn’t show up for work and nobody but her was working on it!!! I called and called her, and she was never available, I sent her several e-mails, she never answered me. I was told by FedEx reps that my package lost it’s Express status when it was stopped at Moscow’s customs and they can’t do anything. They said that unfortunately (obviously for me!) FedEx doesn’t have their own Custom Broker! How is it all my problem??? I paid for delivery, and it is FedEx responsibility to DELIVER it!!! So, so far on top of expensive UNDELIVERED package my recipient had to spend money on Notary to have someone else to go and pick it up for her, plus airline ticket – $400, 36 hours of this person’s weekend to fly back and forward, meals, parking, and the whole day in Moscow, waiting for a midnight fly back home, did I mention it is January and it’s the coldest winter ever this year? -30 C!!!
I HATE YOU FEDEX!!! I always thought you are the most reliable and fast! NEVER EVER I WILL USE YOUR CRAPPY SERVICE!!!
UPS and FEDEx both are horrible. If you don’t know then ship enough times with each and you will find out. I hate them both with such passion. The customer service representatives are never helpful, don’t know anything, have no power to do anything, and don’t care because the business model for both companies are terrible. So why fight it they think?
Things I hate about UPS and FEDEx.
I hate when you are given a 12 hour window for possible delivery and they never delivery it within the first 4 hours of the window.
I hate when you are given a 12 hour window for possible delivery and they never delivery it within the first 4 hours of the window…or the last 8 hours of the window
I hate when you wait all day at home waiting for a package that never comes.
I hate when the delivery drivers lie and say they attempted delivery.
I hate when the delivery drivers lie and say they attempted delivery and the station hubs believe their drivers.
I hate when you wait all day at home waiting for a package that never comes but when you check online it says “delivery attempt made-no one home”.
I hate when you have found out this has happen again.
I hate when you call the 800 number you often get an useless pawn.
I hate when they ask me if I would like to file a claim for a lost or damage package.
I hate when one person on the phone tells me something completely different then another.
I hate when you ask to speak to a manager they act like it’s not possible.
I hate when you ask to speak to a manager they tell you there is not one available.
I hate when I ask to speak to a manager they put you on hold and come back to tell you there is not one available.
I hate when after 20 min on the phone trying to speak to a manager you finally get one and they are just as unhelpful.
I hate when I ask to speak to a manager and finally get one on the phone and feel deep inside they really are not a manager.
I hate when they give you another number to call for help you spend they next 10 min explaining over again what just happen.
I hate when you call the other number they are just as unhelpful.
I hate when the customer rep tells you the best they can do is make a note in the system and wait.
I hate when they don’t deliver my package apologize on the phone but then can’t do anything about it.
I hate when a Next Day or 2 Day service doesn’t make it and they won’t give a refund………..unless you push and push and push the issue.
I hate when a Next Day or 2 Day service doesn’t make it and they won’t give a refund………..unless you push and push and push the issue….then find out your account still hasn’t been credited.
I hate when a Next Day or 2 Day service doesn’t make it and they won’t give a refund………..unless you push and push and push the issue….then find out your account still hasn’t been credited…..you call back and have to start from the beginning.
I hate when you finally get the refund you still hate them.
I hate when you wait all day at home waiting for a package that never comes.
I hate when the delivery drivers lie and say they attempted delivery.
I hate when the delivery drivers lie and say they attempted delivery and the station hubs receive the false system confirmation.
I hate when you wait all day at home waiting for a package that never comes but when you check online it says “delivery attempt made-no one home”.
I hate when you have found out this has happen again.
I hate when you have to play the role of your own freight forwarder and pick up your own package.
The crimes of FedEx Corporation,
You must write this on your website so everyone would be informed of the crimes and discrimination that is going on at FedEx.
While working for FedEx located at the PHX/AZ airport, back in July of 2006 I was attacked and injured on FedEx property by another FedEx employee when I made a complaint to the FedEx management I was fired from my job, while the attacker keep his job at FedEx ( I have been discriminated against by the FedEx management) FedEx admits in writing that the attack took place on FedEx property, years later I’m still living with injury, FedEx must take responsibility and send me a check today to cover the damages.
Vahid
VS.
The racist FedEx Corporation
blah. I too hate FedEx. I ordered a 78 piece professional eyeshadow kit for my small business. I picked the normal delivery options, I wasn’t really in a huge hurry, and I had had a tremendously horrible expierence with them in the past with not delivering my 2nd day orders on time, so I decided to keep it simple for them. Now, keep in mind my package was shipping from one coast to the other, so I assumed it would be at least a week. I tracked it daily, and everything looked wonderful.
well, at about 6pm yesterday I look for my order on my porch, I see nothing, so I go on inside assuming I’ll get it the next day. I tend to a few things and then hop online to track my package once more. guess what it says?! that my packaged was delivered today at 1:06pm and left on “customers porch”…um…what? do I have another porch I’m unaware of? so I go and look again. there just so happens to be snow all over the place, and I don’t even see any footprints other than my own. I call up my neighbors, who seem to always get everyone elses fedex packages and they hadn’t seen it either. ugh! this was an exspensive kit! so unless my uncle billy bob mcbeergut is the lucky individual who happened to recieve my package, I’m sure they are happy to keep it. I’m also wondering if my package is still sitting outside somewhere..asorbing moisture. lovely.
I hate you fedex.
we are totally seeing other people from here on out.
No one has ever used fedex to ship anything to me before, so when Walmart decided to send my sewing machine through them i was like ok lets wait and see.First of all i live in an apt on a major road and any sane person knows they cannot leave a package at the front door cos it serves as a major side walk. The fedex driver proceeded to leave my package at the front door, he never used the intercom to call me( i could have buzzed him in and he could have left it in the mail box hall way).Also, what could have been a plus for them ended up badly, the online tracking had said the package would be delivered the following week, apparently they delivered it four days early so i wasnt even expecting the package and was not on the look out for it. Usually when UPS tries to deliver and they see they cant leave it at the front door they leave me a note and i try to be there the next day or they use the intercom and i buzz them in.I for sure will NEVER ever use FEDEX and if i can control it, will not let anyone mail me anything through them.
System for secured delivery of packages or other items
I have United States Patent 6612489 which I am trying to get UPS or FEDEX or both to use. I worked as Sr Level Manager and know how frustrating it can be to complete the Delivery process. Wish me luck.
Sounds to good to be true????
In a nut shell I have developed and patented a home or business delivery system that will save delivery companies the cost of redelivery, avoid customer service problems and generate additional revenue any time the system is used by FEDEX or UPS. It will provide retailers and businesses with savings and enhanced service and repeat customers. It is a blessing for all consumers or businesses that have to have a package delivered to there home or business. We call it Deliver EZ systems or DEZ.
Simply it consists off a delivery box and an operating system to get the packages through the delivery/ pick up cycle and into the box. (DeliverEZbox) The business model is different from only two companies that tried it before Brivo which did nothing and Z box who proceeded with out patents and went out of business. I used applied technology and 30 years of experience in all the Delivery Companies
Henry Ford did not have the first or best car he had the best system, the assembly line,
I have designed this system to be as simple as a paper clip as easy to use as a door handle and have an impact on your bottom line like a hammer.
A system for delivering an ordered item to a location where no one is available to receive the item, including a key locked storage box provided at the location in addition to a key receptacle at the location having a lock openable with a settable code. When delivery of an item is ordered, a code is assigned, and the code is printed on a label affixed to the item, a peel off security strip overlaid onto the assigned code imprint. The delivery person removes the strip when at the location and enters the code into the key receptacle lock to obtain the key necessary to open the box and place the item therein. A bar code strip in the box provides location data when scanned to enable verification of a successful delivery.
I have a US patent I am trying to get UPS and FEDEX to use that would fix all these problems. I worked in both companies at Manager or above level and understand how frustrating getting or not getting a simple delivery right.
Sounds to good to be true????
In a nut shell I have developed and patented a home or business delivery system that will save delivery companies the cost of redelivery, avoid customer service problems and generate additional revenue any time the system is used by FEDEX or UPS. It will provide retailers and businesses with savings and enhanced service and repeat customers. It is a blessing for all consumers or businesses that have to have a package delivered to there home or business. We call it Deliver EZ systems or DEZ.
Simply it consists off a delivery box and an operating system to get the packages through the delivery/ pick up cycle and into the box. (DeliverEZbox) The business model is different from only two companies that tried it before Brivo which did nothing and Z box who proceeded with out patents and went out of business. I used applied technology and 30 years of experience in all the Delivery Companies
Henry Ford did not have the first or best car he had the best system, the assembly line,
I have designed this system to be as simple as a paper clip as easy to use as a door handle and have an impact on your bottom line like a hammer.
I have attached PP a FAQ and the patent itself. I look forward to your feedback.
I hate Fed Ex because even though they told me my package that was in route to my customer would be RETURNED to me without being delivered was delivered AND they never bothered to notify me. So I sat waiting for the return of my package to finally call them to find out they had delivered it to the customer AFTER they said they would not and even gave a all so reassuring case #.
Ugh! Nowadays I just feel like I don’t have to do my own job but everyone’s job who I come in contact with. Geesh, I get it everyone is being paid less and less (just as I am) but really just tell me you are going to do nothing and then I can plan accordingly!