Comments on: Credit Cards Through Financial Institutions http://masteryourcard.com/blog/2008/08/09/credit-cards-through-financial-institutions/ The best Credit Card Debt Blog online Wed, 02 May 2012 03:22:04 +0000 hourly 1 http://wordpress.org/?v= By: Joanne of Open Mind Required http://masteryourcard.com/blog/2008/08/09/credit-cards-through-financial-institutions/comment-page-1/#comment-4395 Joanne of Open Mind Required Sun, 10 Aug 2008 07:36:56 +0000 http://masteryourcard.com/blog/2008/08/09/credit-cards-through-financial-institutions/#comment-4395 It would make sense that all credit card traffic be sent to a phone number to provide insulation for the bank. If the credit card company scams a customer and the customer calls the 1-800 number, the customer is routed and rerouted until she gives up. It's the equivalent of a corporate website Contact Us form in lieu of a phone number or an executive secretary who fields her boss's calls. A representative at a bank wouldn't be able to pass the buck so easily with a person standing in front of him. Yes, I've gotten the runaround from the credit card company. I've called with a specific problem, explained it thoroughly to a sympathetic someone who needed to put me on hold to transfer me to someone who could help. Then they'd just put me in the queue again. On one call I was transferred SIX times. It would make sense that all credit card traffic be sent to a phone number to provide insulation for the bank. If the credit card company scams a customer and the customer calls the 1-800 number, the customer is routed and rerouted until she gives up. It’s the equivalent of a corporate website Contact Us form in lieu of a phone number or an executive secretary who fields her boss’s calls. A representative at a bank wouldn’t be able to pass the buck so easily with a person standing in front of him.

Yes, I’ve gotten the runaround from the credit card company. I’ve called with a specific problem, explained it thoroughly to a sympathetic someone who needed to put me on hold to transfer me to someone who could help. Then they’d just put me in the queue again. On one call I was transferred SIX times.

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]]> By: Ashley @ Wide Open Wallet http://masteryourcard.com/blog/2008/08/09/credit-cards-through-financial-institutions/comment-page-1/#comment-4389 Ashley @ Wide Open Wallet Sat, 09 Aug 2008 15:10:53 +0000 http://masteryourcard.com/blog/2008/08/09/credit-cards-through-financial-institutions/#comment-4389 I worked on the credit card side of what your talking about. At our bank the retail people could see some credit card info and it caused a lot of problems because it wasn't updated to the minute like ours was. So a customer would ask what their balance was, and get wrong info. And you probably already know, wrong info is worse than no info. Or a procedure changed and the retail side wouldn't know it so they would mess something up. It's impossible to keep up with everything you need to know about every line of service. I don't know what the answer is. If everyone had a helpful attitude that would be a great start. I worked on the credit card side of what your talking about. At our bank the retail people could see some credit card info and it caused a lot of problems because it wasn’t updated to the minute like ours was. So a customer would ask what their balance was, and get wrong info. And you probably already know, wrong info is worse than no info. Or a procedure changed and the retail side wouldn’t know it so they would mess something up. It’s impossible to keep up with everything you need to know about every line of service. I don’t know what the answer is. If everyone had a helpful attitude that would be a great start.

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